Terms of Service

OVERVIEW

This website is operated by Aveshost. Throughout the Site, the terms “we,” “us,” and “our” refer to Aveshost. Aveshost provides this website, along with all information, tools, and services made available herein (collectively, the “Services”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated in these Terms of Service (“Terms”).

By visiting our Site and or purchasing any product or service from us, you engage in our Services and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or made available by hyperlink. These Terms apply to all users of the Site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions set forth herein, you may not access the Site or use any Services. If these Terms are considered an offer, your acceptance is expressly limited to these Terms.

Any new features, products, or tools added to the current Services shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates and or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the Site following the posting of changes constitutes acceptance of those changes.

SECTION 1 – SERVICE TERMS

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided consent for any of your minor dependents to use this Site.

You agree not to use our Services for any unlawful or unauthorized purpose, and you further agree that, in using the Services, you will comply with all applicable laws and regulations in your jurisdiction (including, without limitation, intellectual property and copyright laws).

You must not transmit any viruses, worms, malware, or other code of a destructive or disruptive nature through the Services.

Any breach or violation of these Terms may result in the immediate suspension or termination of your Services without prior notice.

SECTION 2 – ACCOUNT INFORMATION

2.1 Account Information: You agree to provide accurate, current, and complete information during the registration process and to promptly update such information as necessary to maintain its accuracy and completeness. Aveshost reserves the right to suspend or terminate your account if any information provided is false, misleading, inaccurate, or incomplete.

2.2 Account Security: You are solely responsible for maintaining the confidentiality and security of your account credentials (including username, password, and any other authentication details). You are fully responsible for all activities conducted under your account, whether authorized by you or not, including actions taken by individuals to whom you have granted access. You agree to immediately notify Aveshost of any unauthorized use of your account or any other breach of security.

2.3 Account Verification: For security, compliance, or fraud-prevention purposes, Aveshost may require verification of your account through methods such as phone confirmation, email validation, or submission of government-issued identification. Failure to provide requested verification may result in suspension, restriction, or termination of Services.

SECTION 3 – SERVICES, PAYMENT & BILLING

3.1. Services: Aveshost agrees to provide the specific services (the "Services") you have selected in your order form, subject to the terms of this Agreement. Current service descriptions, specifications, and features are available on our website.

3.2. Term and Renewal: Services are provided on a subscription basis for the initial term you select (e.g., monthly, quarterly, semi-annually, annually, biennially, triennially). Your subscription will automatically renew for successive periods of the same length unless you cancel it prior to the renewal date as outlined in Section 3.6. Renewal is contingent on the successful collection of the applicable fees. It is your sole responsibility to ensure your billing information and payment method are current and valid to ensure a successful renewal.

3.3. Fees and Pricing: You agree to pay all fees for the Services at the then-current rates. Aveshost expressly reserves the right to change or modify its fees (including renewal fees for Services displayed on our website at the time of your initial purchase) at any time. Any such changes will be posted on our website or otherwise communicated to you and will become effective upon the next renewal of the applicable Services. You accept the new fees by continuing to use the Services after the changes take effect.

3.4. Payment Methods and Authorization.

• (a) Invoicing: Invoices are generated automatically by our billing system and are available in your client area. It is your responsibility to access your client area to view and pay invoices. Failure to receive an invoice notification does not constitute a waiver of our right to payment or relieve you of your payment obligations.
• (b) Automatic Payments: You may authorize automatic payments for renewals using supported payment gateways, such as PayPal. By providing a payment method for automatic payments, you authorize Aveshost to charge all applicable recurring fees to that method upon each renewal.
• (c) Manual Payments: Payment methods such as Paystack and Flutterwave require you to log into your client area and manually submit payment for each invoice before the due date.
• (d) Account Wallet: You may pre-fund your Aveshost account wallet with credit. Provided your wallet contains sufficient funds, renewal fees will be automatically deducted from this balance. Wallet funds are non-transferable and non-refundable.

3.5. Billing Cycle: All payments are due in advance on the anniversary date of your service's activation. Services are billed to the payment method on file or deducted from your account wallet on the invoice due date.

3.6. Cancellation and Refunds.

• Cancellation by Client: You may cancel your Services at any time from your client area. To avoid charges for the next billing cycle, cancellation requests must be submitted before the invoice for that cycle is generated. Cancellation of a service immediately stops future bills but does not automatically result in a refund for the current term.
• Refund Policy: Aveshost offers a 30-day money-back guarantee on specific shared hosting plans (shared web hosting, WordPress hosting, fully managed WordPress hosting, python hosting, Woocommerce hosting). This guarantee does not apply to domain name registrations (which are governed by our Domain Registration Agreement), administrative fees, SSL certificates, dedicated servers, VPS, or any other add-on services. These items are explicitly non-refundable. Refund requests under our 30-day money-back guarantee are processed within 24–48 hours of receipt of a valid cancellation request — no questions asked. However, accounts terminated or suspended due to violations of these Terms of Service, the Acceptable Use Policy (AUP), or for fraudulent/abusive activities (including but not limited to spamming, phishing, or fraud) are not eligible for refunds under any circumstances.
• Refund Processing & Payment Methods: All refunds are subject to the terms and policies of the third-party payment processor used at the time of purchase, and those terms shall take precedence over the Terms of Service and Aveshost policies.
  If Aveshost is unable to process a refund through the original payment method, we will make commercially reasonable efforts to return or credit the appropriate funds using an alternative method.
  Refunds will generally be issued to the original payment source as follows:
  • PayPal: Refunds will be returned to the same PayPal account used for payment.
  • Mobile Money (MoMo): Refunds will be returned to the same MoMo account used for payment.
  • Other Payment Processors (e.g., Paystack, Flutterwave): Refunds will be processed back through the same processor whenever possible.

3.7. Late Payments and Non-Payment.

• Accounts with overdue invoices are subject to immediate suspension of services.
• Services suspended for non-payment will be subject to a reactivation fee.
• VPS and Dedicated Servers: Due to higher resource allocation, unpaid VPS and Dedicated Server services may be terminated within forty-eight (48) hours of the due date, and all associated data may be permanently lost.
• All other Accounts that remain unpaid for more than sixty (60) days after the due date may be permanently terminated, and all data associated with the service may be irrevocably deleted.

3.8. Taxes. All fees are exclusive of any applicable taxes, levies, or duties (such as VAT, GST) imposed by taxing authorities. You are responsible for payment of all such taxes. Where required by law, we will collect and remit these taxes on your behalf.

SECTION 4 – ACCEPTABLE USE

Your use of the Services is governed by our Acceptable Use Policy (AUP), which is hereby incorporated by reference. You agree to abide by all policies outlined in the AUP. Aveshost is the sole arbiter of what constitutes a violation of the AUP. We reserve the right to suspend or terminate your Services without notice for any AUP violation.

SECTION 5 – CLIENT CONTENT, DATA & BACKUPS

5.1. Ownership: You retain all rights and ownership of any data, files, and content you upload to our servers (“Client Content”). Aveshost does not claim ownership of your Client Content.

5.2. Your Responsibility: You are solely responsible for the accuracy, legality, reliability, and appropriateness of your Client Content. You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to store, use, and distribute such Content through our Services; and
• Your Content does not violate this Agreement, our Acceptable Use Policy, or any applicable law.

5.3. Limited Access by Aveshost: Aveshost will not actively monitor, edit, or disclose Client Content except when required to do so by law, or when necessary in good faith to:

• (a) comply with legal or regulatory obligations;
• (b) enforce this Agreement or our policies;
• (c) respond to claims that Client Content infringes third-party rights; or
• (d) protect the rights, property, or safety of Aveshost, our clients, or the public.

5.4. Backups:

• Aveshost performs weekly backups of databases, emails and files on our servers. These backups are intended for disaster recovery purposes only.
• Clients can access and restore available backups directly from their control panel, or request assistance from Aveshost's support team for restoration.
• Backups may also be downloaded by clients from the control panel for independent storage and safekeeping.
• While Aveshost will use reasonable efforts to assist in restoring data in the event of data loss, we do not guarantee the availability, accuracy, or integrity of any backup.
• Aveshost shall not be liable for any data loss, time, income, or resources resulting from failed, incomplete, or missing backups, or from hardware failures.
• Clients are strongly advised to maintain their own independent backups at all times. You must keep separate off-site backups, as no backup method is fail-safe.

5.5. Disk Usage Policy (Shared Hosting): Disk space on shared hosting accounts may only be used for website content, email, and related system files. Using shared hosting for general storage, file archiving, or file-sharing unrelated to website content is strictly prohibited. The unauthorized storage or distribution of copyrighted material (via FTP or other means) is forbidden.

5.6. Inode Usage Policy: Inodes represent the number of individual files (web pages, images, emails, etc.) stored on your account.

Inode limits vary by plan:

• Deluxe & Professional Plans: Warning at 240,000; suspension risk above 250,000.
• Enterprise Plan: Warning at 340,000; suspension risk above 350,000.
• Ultimate Plan: Warning at 640,000; suspension risk above 650,000.

When an account approaches or exceeds its inode limit, clients will be notified and instructed to reduce inode usage or upgrade to a higher plan. If no corrective action is taken within the specified timeframe, the account may be limited (restricted functionality) and ultimately suspended until the issue is resolved.

Accounts exceeding inode limits may also display a “resource exceeded” error.

5.7. Updates and Maintenance: Aveshost may apply software patches, updates, or security upgrades to shared hosting servers as needed to maintain performance and security. These updates are performed at Aveshost's discretion. We are not responsible for any compatibility issues or disruptions caused by such updates.

SECTION 6 – RESELLER & AGENCY RESPONSIBILITIES

If you are a reseller or agency providing services to your own clients (“End Users”), you assume full responsibility for the management and conduct of those End Users.

6.1. Liability: You are solely responsible for:

• Providing technical support and customer service to your End Users.
• Handling all End User billing, account management, and communication.
• Ensuring your End Users' activities comply with all applicable laws, regulations, and this Agreement. Aveshost does not provide support directly to your End Users and shall have no responsibility for resolving disputes between you and your End Users.

6.2. Policy Enforcement: You must ensure that your End Users comply with this Agreement, our Acceptable Use Policy (AUP), and all other applicable policies. Any breach of the AUP or this Agreement by an End User will be deemed a breach by you. You are required to take prompt corrective action, including suspension or termination of End User accounts, in the event of violations. Failure to enforce compliance may result in suspension or termination of your reseller account.

6.3. Indemnification: You agree to defend, indemnify, and hold harmless Aveshost, its affiliates, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to:

• The acts or omissions of your End Users.
• Any claims brought against Aveshost by your End Users.
• Your failure to enforce End User compliance with this Agreement or the AUP.

6.4. Branding and Representation: Unless otherwise authorized in writing, you may not represent yourself as an agent or employee of Aveshost. You must ensure that all branding, marketing, and communications with your End Users make it clear that you are an independent reseller.

6.5. Data and Privacy: You are responsible for ensuring that your End Users’ data is handled in compliance with applicable data protection and privacy laws. Aveshost is not liable for your misuse of End User data.

6.6. Termination of Reseller Accounts: In the event your reseller account is terminated, Aveshost reserves the right (but is not obligated) to provide continued services directly to your End Users at its sole discretion.

SECTION 7 – INTELLECTUAL PROPERTY

7.1. Aveshost Property: All Services, software, hardware, logos, trademarks, designs, text, graphics, interfaces, and other intellectual property made available by Aveshost (collectively, “Aveshost Property”) are and shall remain the exclusive property of Aveshost or its licensors. These are protected under copyright, trademark, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your personal or business use, and only in accordance with this Agreement. This license does not convey any ownership rights. You may not copy, reproduce, distribute, modify, or create derivative works of Aveshost Property without our prior written consent.

7.2. Grant of Rights in Client Content: By uploading, storing, or transmitting data, files, or content to Aveshost servers (“Client Content”), you grant Aveshost a worldwide, royalty-free, non-exclusive license to host, back up, and deliver your content as necessary to operate the Services. This includes creating technical backups, caching, or security-related copies, and transmitting your content over the internet so it can be accessed by you and your users. Aveshost will never use your Client Content for marketing or for any purpose other than providing the Services to you.

You represent and warrant that you own or have the necessary rights to upload and use the Client Content in connection with the Services, and that such use does not infringe the rights of any third party.

7.3. No Rights to Aveshost Marks: You may not use Aveshost’s trademarks, trade names, service marks, or logos in any manner without prior written authorization, except as necessary to identify yourself as a customer of Aveshost.

7.4. Reservation of Rights: Except for the limited licenses expressly granted under this Section, all rights, title, and interest in and to the Services and Aveshost Property remain with Aveshost and its licensors. No other rights are granted by implication, estoppel, or otherwise.

SECTION 8 – TERMINATION

8.1. Termination by Client: You may terminate this Agreement at any time by canceling your Services through the Client Portal or by following the cancellation procedures described in Section 3.6. Termination requests must be submitted prior to the next billing cycle to avoid being charged for the following period. Prepaid fees are non-refundable unless expressly stated otherwise in this Agreement.

8.2. Termination by Aveshost: Aveshost may suspend or terminate your Services immediately, with or without prior notice, if:

• You violate any provision of this Agreement, the AUP, or applicable law.
• You fail to pay fees when due, or your payment method is declined or reversed.
• We receive a valid request from law enforcement, a court, or another governmental authority.
• Your actions or content create a material security risk, service interruption, reputational harm, or legal liability for Aveshost or its clients.

Aveshost reserves the right to suspend Services temporarily while investigating suspected violations.

8.3. Termination for Convenience by Aveshost: In addition, Aveshost may terminate this Agreement for any reason by providing at least 30 days' prior written notice to you. In such cases, you will receive a prorated refund for unused Services, except where termination is due to your breach.

8.4. Effects of Termination: Upon termination of Services for any reason:

• All rights granted to you under this Agreement shall immediately cease.
• You remain responsible for payment of all accrued and outstanding fees up to the termination date.
• All data, websites, email accounts, and other content associated with your Services will be permanently deleted from our servers and backups within a commercially reasonable time. Aveshost shall have no liability for any resulting loss of data.
• If requested in writing within 7 days of termination, and subject to full payment of any outstanding fees, Aveshost may provide a one-time courtesy backup or migration of your data (if technically feasible). After this period, recovery of data will not be possible.

SECTION 9 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

9.1. “As Is” Service: The Services are provided on an “AS IS” and “AS AVAILABLE” basis. Aveshost makes no guarantees that the Services will be uninterrupted, error-free, secure, or meet your specific requirements. To the fullest extent permitted by law, Aveshost expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9.2. No Warranties for Third-Party Services: Aveshost may make available or integrate third-party software, tools, or services. We do not control and are not responsible for any third-party products or services, and we disclaim all liability arising from your use of them.

9.3. No Consequential Damages: In no event shall Aveshost, its officers, directors, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business, goodwill, or other intangible losses, even if Aveshost has been advised of the possibility of such damages. This includes, without limitation, damages resulting from:

• Your access to, use of, or inability to access or use the Services.
• Any unauthorized access to or alteration of your transmissions or data.
• Any deletion, loss, or failure to store or transmit data.
• Any conduct or content of any third party on the Services.

9.4. Cap on Liability: Aveshost's total cumulative liability to you for any and all claims, damages, or causes of action arising out of or relating to this Agreement or the Services shall not exceed the total amount of fees actually paid by you to Aveshost for the Services giving rise to the claim during the six (6) months immediately preceding the event giving rise to the liability.

9.5. Allocation of Risk: You acknowledge and agree that the limitations of liability set forth in this Section are fundamental elements of the basis of the bargain between you and Aveshost. The Services would not be provided without such limitations.

SECTION 10 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Aveshost, its parents, subsidiaries, affiliates, licensors, and service providers, and each of their respective officers, directors, employees, contractors, and agents (collectively, the “Aveshost Parties”) from and against any and all claims, actions, demands, suits, proceedings, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• (a) Your violation of this Agreement, the AUP, or any applicable law or regulation;
• (b) Your use or misuse of the Services;
• (c) Your Client Content, including claims that such content infringes, misappropriates, or otherwise violates the rights of a third party (including intellectual property rights or privacy rights);
• (d) Any dispute between you and your End Users, customers, or third parties.

Aveshost reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully in the defense of any such claims.

SECTION 11 – MISCELLANEOUS

11.1. Governing Law: These terms and conditions are governed by the laws of Ghana. Any disputes or legal matters arising from the agreement shall be subject to the jurisdiction of Ghanaian courts, in accordance with applicable local laws and regulations.

11.2. Dispute Resolution: In the event of a dispute, controversy, or claim arising out of or related to this Agreement or the Services, you and Aveshost agree to make reasonable efforts to resolve it amicably. The parties shall consult and negotiate in good faith to reach a mutually satisfactory solution before pursuing formal legal action or other dispute resolution processes. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to binding arbitration under the rules of the Ghana Arbitration Centre (or another recognized arbitral body in Ghana). The arbitration shall be conducted in English, and the seat of arbitration shall be Accra, Ghana. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding. You hereby agree that judicial proceedings to resolve claims relating to this Agreement will be brought exclusively in the courts of Ghana, unless this contradicts mandatory provisions of your local laws.

11.3. Changes to Terms: Aveshost reserves the right, in its sole discretion, to modify or replace this Agreement at any time. In the event of a material change, we will provide you with at least thirty (30) days’ prior notice by email or by posting a prominent notice on our website. Your continued use of the Services after the effective date of such changes constitutes your acceptance of the revised Terms.

11.4. Force Majeure: Aveshost shall not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government actions, embargoes, strikes, labor disputes, accidents, shortages of supplies, failure of telecommunications or internet service providers, or interruptions of utilities.

11.5. Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

11.6. Assignment: You may not assign, transfer, or sublicense this Agreement, by operation of law or otherwise, without the prior written consent of Aveshost. Any attempt to assign in violation of this section shall be null and void. Aveshost may freely assign or transfer this Agreement without restriction.

11.7. Waiver: The failure of Aveshost to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

11.8. Survival: Any provisions of this Agreement which by their nature should survive termination (including, without limitation, intellectual property provisions, indemnity, disclaimers, and limitations of liability) shall survive termination or expiration of this Agreement.

11.9. Entire Agreement: This Agreement, together with the incorporated policies (AUP, Privacy Policy, Domain Registration Agreement), constitutes the entire agreement between you and Aveshost concerning the Services and supersedes all prior agreements, negotiations, or understandings, whether written or oral.

SECTION 12 – CONTACT INFORMATION

If you have any questions, concerns, or notices regarding this Agreement, please contact us at:

Email: compliance@aveshost.com